Third-Party Services - Facebook

1. Feature introduction

Merchants can integrate the store with a Facebook Page to facilitate message management and sell products using Facebook and Instagram live. 




2. Path

In SHOPLINE Admin, click Facebook under the "Channel" menu.


3. Enable Facebook notifications

Step 1. In the "FACEBOOK SOCIAL COMMERCE" section, click Get started


Step 2. Click Link now to connect the store with the Facebook Fanpage Account. You will be redirected to the Facebook page. Please log in to your Facebook account with the page you would like to connect. 



Step 3. After logging into the Facebook account, select the Page that you want to connect to, then click Next.


Step 4. After connecting to a Page, switch the toggle button to YES to grant access to all the functions.


Step 5. Follow the instruction to finish the Page connection. The name of the Page will appear in the "Facebook Fanpage Account" section. 




If you need to disconnect the Facebook page from the store, click the "..." button next to the Page then click Cancel the link.




4. Receiving Facebook Messages in Message Center

After connecting to the Facebook Page, you can see the incoming messages in the Message Center. 

You can also connect the store to Facebook, Instagram and WhatsApp by going to the Message Center page and scrolling down to the "Link multiple channels to reach more customers" section. 


Step 1. Click Message Center under the "Channel" menu




Step 2. Click View your message to open the Message Center page in a pop-up window.







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