Table of Contents
- Download your POS APP
- Log in to POS
- Start your first business
- Staff Work Data Record
- Manage your store data
- Other POS related features
- Frequently Asked Questions
1. Download your POS App
Search [SHOPLINE POS] in your APP Store (for iOS users) or Google Play (for Android users) to download.
Note: Currently, POS services only support download and usage using Pad devices.
2. Log in to POS
Log in to your POS APP with the admin email and password added in POS channel on your admin panel.
3. Start Your First Business
Home page introduction
After logging in, if you are managing multiple stores, you would first need to select the store you would like to start operating. Once selected, you will then enter the POS home page and system will begin to automatically download the store's product information. On the homepage, you can see the products on the left side of the home page and the shopping cart for cashier in the right area, as shown below.
Product search and Add to cart
You will be able to quickly find products by product selection, searching for product name or product barcode. If you have connected a code scanner or enabled camera permissions, you can directly scan the barcode on the product package to quickly add it to the shopping cart.
- using camera scanner (require to enable camera permissions on your device)
- Using product search
Shopping cart management
For products that have already been added to the shopping cart, you would be able to see information such as the number of products added, total amount, etc on the shopping cart. At the same time, system will automatically calculate the taxes and marketing discounts included in the products in the shopping cart, so that you can easily check out with one click.
Add manual discounts
Should you decided to have some offline special promotion campaigns that will provide discounts for your customers, you would be able to add manual discounts or write off the discount code for the customer.
To do so, you may navigate to the [Other operation] setting in the upper right corner of the shopping cart and select [Apply discount].
Bind customer membership information and use benefits
Similar as above operation, you may navigate to the [Other operation] setting in the upper right corner of the shopping cart and select [Add a customer]. Then, you can search the customer by customer email, cell phone number and customer name, then bind their information to this transaction.
Note: The customer's rights and interests are the same as the main site.
Checkout and payment
Once the purchase and amount is confirmed by the customer, you may click [Checkout] to enter the payment process. Determine the customer's payment method, and select the correct payment method on the POS to complete the checkout. In the case of cash payment, system will automatically calculate the change solution to facilitate you to make change.
- automatically calculated change:
4. Staff Work Data Record
Our POS system provides a data reconciliation function for yours employees to easily record data for each staff during their shift. After completing their shift, staffs can also print the work receipt for calculation after work and hand over the data to the next staff.
If the staff has no unfinished work record in that store, logging in means that he/she has clocked-in for their shift successfully.
Once your staff are off duty, it is required for them to check the data in [Register Checking] and click [off duty].
The staff's history can be viewed by clicking on [History data] for each shift.
5. Manage your store data
In the overview
Merchant can view sales data trends for all their stores in [Overview], helping you to keep track of the status of your operations so that you can make dynamic adjustments to your business planning.
6. Other POS Related Features
Checking orders at POS
Pending orders/Order taking
When a queue starts to form at the store and the customer in front of you is delayed in checking out because additional items need to be added or for other reasons, you can select [Pending orders] in [Other operation] to put the order on hold temporarily and let the customer in the back of the queue proceed to check out first. When the previous customer finishes, you can then pick up the order again to continue the checkout.
7. Frequently Asked Questions
How to set for certain products not to be sold at POS?
You can add for products to be sold on POS channels in the product management in the admin panel.
Why is the payment method only cash and autopay? What if the customer wants to use a credit card?
Unfortunately, we are still negotiating with local payment providers for the ability to pay online or through credit card. You can start by adding a custom payment method with the same name for easy marking of payments.
What is the maximum limit of pending orders?
System supports up to 80 pending orders currently.
Why does the POS APP show that the products are insufficient in stock, but can still be successfully traded?
The POS usage scenario is face-to-face, so as long as you have the products ready in your store, consumers can then complete their shopping cart. The system does not restrict transaction from such limitations.
What if my customer finds out that they do not carry enough cash during check out and wants to complete the payment together with other payment methods?
Unfortunately, we are currently unable to support combination payments at this time. However, such scenarios are taken into account as well, and will be considered in future feature optimization in the near future.
I am a merchant dealing in seafood and the products all need to be weighed. How does it work on POS?
The current POS version is yet to support weighing of goods, but this will be considered in future feature optimization in the near future.
How to connect my device to the barcode scanner?
After linking the barcode scanner with your device, you should hear a "Beep" to indicate successful connection and use it directly.
iOS devices can be connected via USB adapter.
How to connect my device to the receipt printer?
There is usually Bluetooth information on the back of the device where you can find the name of the device and select it for Bluetooth connection in the next step.
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