You are able to send request to SHOPLINE for customer's personal data deletion. Included customer's information: name, address, email address, IP address, credit card info etc.
1. Setting Instructions
- Admin panel > customers > click into any of the customer name > enter customer details page.
- In customer details page, on the bottom right corner you will see delete personal data section > click delete personal data.
- After clicking delete, customer's data will be deleted from your shop in 10 days (buffer time). During this period of time, if you change your mind (within 10 days) , you may click "Cancel Request".
2. Important Notice
2.1 The information displayed after deletion of personal data
In customer management page：
- Customer name become ''-'', customer name, email and mobile number, phone number will be deleted
- Customer's address will be empty
- Subscription status: unsubscribed
- Customer tags and remark will be remained
- Customer order data will be remained, as the information is important for business finance account management
2.2 Impact of personal data deletion
- Customer data will be remained in the customer management page, however sensitive information would not be displayed
- Cannot search with sensitive information
- Customer would not be able to get the shop subscription notification
- Customer login and ''user does not exist'' will be prompted
- Customer can re-register a new account and form a new account ID, however old data would not merge with new account data
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