Pacypay Payment Settings

Pacypay supports a variety of payment methods such as credit cards and bank transfers for customers. To set up this payment method, please go to Pacypay to apply for a Pacypay account, and set up the payment method with your Pacypay account in your store Admin.


1. Pacypay credit card payment settings

In the SHOPLINE Admin, go to [Settings] > [Payments]. Click Select other providers next to "Third-party service providers", then select Pacypay to enter the setup page.



Fill in the merchant code and encrypted signKey. Select the supported bank card types, and click Activate Pacypay at the bottom right to complete the setting.mceclip1.png


2. FAQs

Q1: What should I be aware of when setting up Pacypay payment?

A1: You have to follow the channel rules to set Pacypay as a payment collection method. Please be aware of the following:

  • It is necessary to report the SHOPLINE store domain name in Pacypay, including the main domain name and multi-level domain name as shown below:



Q2: Why do I see a prompt reminder that Pacypay payment is unavailable?

A2: Each payment channel has its strict usage rules on the country, currency, transaction limit, etc. SHOPLINE will determine the validity of the channel in advance based on the store settings and transaction information. When the channel is unavailable, the corresponding payment method will be greyed out and become unavailable. SHOPLINE will check on the factors listed below:

  • Whether the destination country is valid according to the list of countries supported by Pacypay.
  • Whether the payment currency is valid according to the list of currencies supported by Pacypay.
  • Whether the current transaction amount is valid according to the maximum and minimum transaction limits supported by SHOPLINE.


Q3: What are SHOPLINE's transaction limit regulations?

A3: Based on SHOPLINE's management standards, the current minimum transaction limit for each  third-party payment service channel is as follows:

  • Supported currencies in integer format: BIF, CLF, DJF, GNF, ISK, JPY, KMF, KRW, PYG, RWF, UGX, VND, VUV, XAF, XOF and XPF. The minimum transaction limit is $1.
  • Other currency precision remains two decimal places, the minimum transaction limit is $0.10 and there is no maximum transaction limit.


Q4: Why do I still receive a domain name warning email after I have registered the domain name on Pacypay?

A4: The domain name warning email from Pacypay reports errors according to the channel error code. Due to the nature of the channel, an error code may contain multiple error types, which may trigger the email multiple times. When there are multiple domain name reporting emails, you can follow the steps below to check:

Step 1: Please check whether you have edited the store domain name in SHOPLINE. If so, please update the domain name on Pacypay.

Step 2: Please contact the channel to check the cause of the error. There are mainly two reasons triggering the warning email:

  • The card type of the transaction is not set on Pacypay;
  • Transaction cards are identified as unsafe by Pacypay.



Have more questions? Submit a request