Logistic Fee Setting Guide

Before operating and promoting the store, it is important to set up a selection of shipping and return methods, as well as the related shipping fees for customers. This article will guide you in setting up shipping methods, shipping area/region, and the calculation for the fees.

 

In this article, you'll find: 


1. Go to the setting

There are 2 ways to enter the settings page.

Step 1:

For newly created stores, on the Admin homepage, go to the open store guide at the top left corner and click Configure logistics. 

Screenshot_2022-04-07_at_5.20.57_PM.png

Screenshot_2022-04-07_at_5.22.36_PM.png

Step 2:

All merchants can go to [Settings] > [Shipping and Delivery] to enter the setting page.

Screenshot_2022-04-07_at_5.23.48_PM.png

2. Steps to set up shipping fee plans

There are two shipping fee plans:

  • Store shipping fee plans;
  • Platform logistics plans

If you have enabled the e-map for deliveries to Taiwan, the "delivery method" section will appear in the logistics setting. Click here to learn about delivery settings. 

 

Store shipping fee plans

Store shipping fee plans are available in two types:

  • General shipping fees;
  • Custom shipping fees

 

A. General shipping fees

Each store has only one general shipping plan, which is adapted to all products by default (excluding products in other custom shipping methods). There can be multiple regional shipping plans under the general shipping methods, and different regional shipping plans can be set according to different shipping areas/regions.

Please complete the setting for the general shipping plan, which includes setting up applicable shipping areas and plans for shipping fees.

 

Step 1. Go to [Settings] > [Shipping and Delivery] > [General shipping fees].

Screenshot_2022-04-07_at_5.24.53_PM.png

 

Step 2. Add shipping destination

For example, after selecting a region (the system selects all regions by default), you can edit the provinces or cities of the selected country/region.

Screenshot_2022-04-07_at_5.30.22_PM.png

 

Step 3. Edit shipping fee details 

Shipping fee name: When customers check out products with different shipping costs, it will appear in the final combined shipping method and amount on the checkout page. Please refer to the rule of combining shipping fees. (You can name the shipping plan with the available shipping countries, shipping cost, and the time for delivery, e.g.: "Free shipping Worldwide (7-15 Days)").

Screenshot_2022-04-07_at_5.33.49_PM.png

SHOPLINE currently supports 9 types of shipping rate calculation methods.

Example 1: Set a shipping plan with a zero shipping fee. 

Screenshot_2022-04-07_at_5.35.04_PM.png

Example 2: For packages weighing 0-10kg, charge USD5 for the first 3 kg, then USD3 per every additional 1 kg. For packages over 10 kg, charge USD10 for the first 5 kg, then USD5 per every additional 1 kg.

Screenshot_2022-04-07_at_5.46.40_PM.png

You can also set different ways of calculation. Remember to click Add and Update to save the settings.

 

B. Custom shipping fees

Step 1.  Go to [Settings] > [Shipping and Delivery] > [Custom shipping fee].

Screenshot_2022-04-07_at_5.48.35_PM.png

Step 2. Click Create a new group to create a shipping method. 

Screenshot_2022-04-07_at_5.49.27_PM.png

Step 3. Enter the name for this custom group in "Custom profile name." (This name will not appear to the customers.)

Screenshot_2022-04-07_at_5.51.26_PM.png

Step 4. Add products

The products added to this custom product group will be automatically excluded from the product group using the general shipping fee.

Screenshot_2022-04-07_at_5.52.34_PM.png

Step 5. Add shipping zone

Please follow Step 2 under the general shipping fee setup.

 

Step 6. Add shipping fee details

Please follow Step 3 under the general shipping fee setup.

 

3. Rule of combining shipping fees 

A. Fixed rule 

If the shipping fee names are the same, the finalized shipping rate for different product groups will be the sum of them.

 

If the shipping rates have different names, the final shipping amount will be the sum of the cheapest option for each shipping plan and shown to customers with a fixed name at checkout (When the store language is in English, the name of the shipping plan is fixed as "Shipping".)

 

As shown below, if you have preset two shipping plans: one for clothing and one for accessories. Each plan respectively offers standard and express shipping options. If the standard and express shipping options are in the same name, customers who place an order that includes clothing and accessories will see both shipping methods at checkout.

  Shipping plan for clothing Shipping plan for accessories Display at checkout
Shipping fee

Standard $5

Express $10

Standard $3

Express $5

Standard $8

Express $15

 

If the names in the two shipping plans are different, the system will add up the cheapest option and appear as a fixed name at checkout.

  Shipping plan for clothing Shipping plan for accessories Display at checkout
Shipping fee

Standard $5

Express $10

Normal $3

Quick $5

Shipping $8

 

B. Combine shipping fees

You can provide your customers with more accurate shipping rules by setting different combinations of shipping rates.

In case your shipping settings are as follows:

  General shipping method Custom shipping method A Custom shipping method B
Product info

Dress C

  • Price: $23
  • Weight: 0.2kg

Suit S

  • Price: $48
  • Weight: 0.5kg

Accessory A

  • Price: $10
  • Weight: 0.15kg
Shippable area U.S.A U.S.A., Canada U.S.A., Canada
Combination of shipping fee

By price - 

  • If the total order price is within $25, the "Standard" shipping cost is $5.
  • If the total order price is more than $25, there will be a "Discount" shipping cost of $2.

By weight - 

  • If the total weight is within 2kg, the "Standard" shipping cost is $5.
  • If the total weight is more than 2kg, there will be an "Overweight" shipping cost of $8.

By quantity - 

  • If the order quantity is within 2 pieces, the "Standard" shipping cost is $5.
  • If the order quantity is more than 2 pieces, there will be a "Discount" shipping cost of $3.

 

According to the customer's order content, the shipping cost among different shipping plans will be superimposed at checkout, so as to provide customers with the most suitable shipping options.

  Product info Calculation for shipping cost Final shipping cost
Order A

Product: 1 Dress C + 1 Suit S

Recipient country: U.S.A.

For Dress C: Standard shipping cost $5

For Suit S: Standard shipping cost $5

"Standard" shipping cost" for $10 due to the same shipping plan name.
Order B

Product: 1 Dress C + 1 Suit S

Recipient country: Canada

The shipping cost combination is unavailable because Dress C is not shippable to Canada.

Nil (Customer cannot place this order)
Order C

Product: 1 Dress C + 5 Suit S

Recipient country: U.S.A.

For Dress C: Standard shipping cost $5

For Suit S: Overweight shipping cost $8

"Shipping" cost $13 due to the different shipping plan names.
Order D

Product: 2 Dress C + 4 Accessory A

Recipient country: U.S.A.

For Dress C: Discount shipping cost $2

For Accessory A: Discount shipping cost $3

"Discount" shipping cost" for $5 due to the same shipping plan name.

Notes:

  • The shipping method introduction will not appear to the customers when the shipping charges are combined. If there is no shipping fee combined, the introduction will appear to the customers as usual.

 

4. Add/update shipping zones and rates

Step 1. Add a shipping plan 

After clicking Save to the new shipping plan, the page will jump to the regional plan page.

If you no longer need to add other shipping plans, you can directly click Update to save the regional plan. If you want to add more shipping plans, you can continue to click Add shipping rates to add other shipping plans.

Screenshot_2022-04-07_at_5.56.15_PM.png

 

Step 2. Edit shipping zone

Click Shipping fee settings to start editing the shipping method. 

Click the three-dot button and select Edit zone next to the shipping zone you are going to edit.

Screenshot_2022-04-07_at_5.58.32_PM.png

If you need to edit a single shipping plan, click on the "pencil" icon on the right side of the corresponding shipping rate to edit it.

 

Step 3. Delete the whole plan for a region

Click on the three-dot button and select Delete to delete the whole shipping zone.

To remove a single shipping rate, click on the bin icon on the right of the rate. 

Screenshot_2022-04-07_at_5.59.47_PM.png

 

5. [Coming Soon] Add platform logistics 

Step 1. Go to the settings

In the Admin, go to [Settings] > [Shipping and Delivery]. Click Add Platform Logistics.

 

Apply for the platform logistics in order to set up the regional freight plan of it. Follow the steps for custom shipping fees for setting up the plan. 

 

Step 2. Apply for platform logistics

Please contact Logistics.cn@shoplineapp.com for applying for the platform logistics. 

Screenshot_2022-04-07_at_6.02.22_PM.png

Step 3. Set up a delivery address

Note: Apply for the platform logistics first before setting up the address. 

If you have already set up the platform logistics, go to [Settings] > [Shipping and Delivery] > [Deliver Address].

 

 

 

 

 

 

Have more questions? Submit a request

Comments