Binding a Domain Name

A domain name locates an organization or other entity on the Internet. For example, or It is a significant tool for the brand to market to customers. In this article, you will learn how to bind a domain name from a third-party platform to the SHOPLINE Admin.


1. Domain introduction

Before setting up a domain, merchants have to complete two steps:

i. Buy a domain name: Buy a domain name from a third-party service provider first.
Recommendation: Alibaba Cloud or Godaddy.
ii. Bind the domain name: Go to the Admin > [Settings] > [Domain Name]. Click Manage domain and click Add a domain name. Enter the link of the domain name you purchased in the field.


2. Bind Alibaba Cloud domain

Step 1. Log in to the Alibaba Cloud domain name management dashboard:
Step 2. Click Resolve to start resolving the domain name. 

Add A and CNAME records

Step 3. Select to add the domain A record. 
Step 4. Enter the record value:, and click OK
Step 5. Add another domain record, and select "CNAME" for this time. 
Step 6. Enter "www" to the host record.
Step 7. Enter "" for record value. Then click Confirm.
For merchants using domain names bought from Godaddy, please go to the admin panel of Godaddy > [Manage My Product] > [All Products and Services]. Then edit the A and CNAME values of the domain name you purchased for resolution.
Step 8. Return to the "Domain Name" setting at SHOPLINE Admin, enter the third-party domain name, then click Create.

Step 9. Check if you have successfully bound the domain name.

If the binding is unsuccessful, please check:
  • Check if there are multiple record values ​​at the domain name service provider. Remove irrelevant records. 
  • Please confirm that the record value is consistent with the record value provided by the SHOPLINE Admin.
  • Please wait for DNS resolution to take effect which usually takes about 5 minutes. Meanwhile, you can click the Add to List button to temporarily add it to the domain name list, and try to bind again later. 


After the binding is successful, the resolution and domain name certificate activation will be completed within 5 minutes. You can click the "eye" icon next to "Online Store" on the left menu to view the storefront. You can also switch the main domain name in the domain name management background to ensure that customers see the domain name first when going to the online store. 


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