Display unread messages in preference in session list - Instruction

 

In this chapter we will let you understand:

  1. concept and role of [Display unread messages in preference in session list]
  2. how to use [Display unread messages in preference in session list]?

 

Concept & role

Once enabled message list sorting rule configuration, the session list will be updated once customer sends the message, and Message center will automatically place new messages at the top.

 

How to use this function?

Step 1, entrance

Click Message center > Chat bot > Message notification

 

Step 2 enable the function

Click the switch to enable this function.

 

 

 

 

 

 

 

 

 

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