PPlinkPay Payment Setup

PPlinkPay supports various payment methods such as credit card and debit card, which allows customers to choose when placing orders. This article will explain how to set up PPlinkPay payments and answer frequently asked questions. 

You need to:

  • Apply for an PPlinkPay account 
  • Bind your PPlinkPay account to your SHOPLINE store’s payment method.
  • Once you have successfully set up, you would be able to use PPlinkPay to receive payments.

1. PPlinkPay payment setup

In order to bind PPlinkPay in SHOPLINE, head to:

SHOPLINE Admin [Settings] >  [Payments] > [Third-party service providers] > [PPlinkPay]

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  • Fill in the [Merchant No.] and [Security code] of your PPlinkPay account accurately.
  • Check the type of bank card that supports the buyer's payment.
  • Click the [Activate PPlinkPay] button on the bottom right to receive payments using PPlinkPay.

 

2. PPlinkPay payment setup FAQ

Question 1: How can I obtain the PPlinkPay account information used to bind with SHOPLINE Admin?

Once the merchant has signed up with PPlinkPay, they can find or request the Merchant No. and Security Code of their opened account on the PPlinkPay platform and then go to the SHOPLINE Admin to configure it.

 

Question 2: What countries and regions does PPlinkPay support?

The bank card channel is available in all countries and regions worldwide, except for the sanctioned countries and regions.

 

Question 3: What is the payment limit and currency of PPlinkPay?

Payment limit: The maximum amount is accepted is numerically from 1 to 9,999,999

Supported currencies: AUD, CAD, EUR, GBP, USD, AED, BRL, CHF, DKK, HKD, IDR, INR, JPY, KRW, MOP, MYR, NOK, NZD, PHP, RUB, SAR, SEK, SGD, THB, TRY, TWD, ZAR.

 

Question 4: Does PPlinkPay support refunds? How do I get a refund?

PPlinkpay supports refunds. You can initiate the refund under the successful transaction order in the admin panel. The total refund may not exceed the original order amount and only one refund can be initiated. The maximum time to initiate a refund after a successful payment is 180 days.

 

Question 5: Why is PPlinkPay payment not available when setting up?

PPlinkPay can only be activated if the shop's billing currency is the same as the payment currency supported by PPlinkPay. If your online store has already generated orders, you will not be able to switch to another currency. If the online store has not yet generated any orders or issued gift cards, you can change the currency to a supported settlement currency at [Settings] > [Basic Settings] > [Payment Currency].

 

Question 6: After successfully activating the Payoneer payment method, why does it show a payment failure error message?

There are many reasons for payment failure, such as:

(1) Merchant has filled in the wrong account parameter information and password or security key when binding the payment channel in Admin, please re-check.

(2) There is insufficient balance on the customer's bank card, suspected fraud or payment channel system failure.

(3) For other reasons, please check the corresponding error message. If this happens several times and the cause cannot be confirmed, contact SHOPLINE Customer Service to initiate an investigation into the unusual transaction.

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